Delivery & Shipping Policy

1. Digital Delivery Method

1.1 How You Receive Your LEI

Upon successful issuance of your LEI certificate, you will receive:

• Email Notification: Sent to the email address provided during registration
• LEI Certificate (PDF): Official certificate with your 20-character LEI code
• GLEIF Verification Letter: Confirmation of LEI registration
• Portal Access: All documents available for download in your Partner Portal

1.2 Email Delivery Details

• From: noreply@indogloballei.com
• Subject: "Your LEI Certificate is Ready - [Your LEI Code]"
• Contains: LEI code, download links, GLEIF database URL, validity period
• Attachments: PDF certificate and supporting documents

2. Delivery Timeline

Total Estimated Time: 3-5 business days from application submission to LEI delivery

2.1 Expedited Delivery

Need your LEI urgently? We offer expedited processing:

• Express Processing: 1-2 business days (additional ₹2,000 or $30)
• Same-Day Processing: Within 24 hours (additional ₹5,000 or $75) - subject to document readiness

Note: Expedited delivery is subject to completeness of documents and availability of registry verification services.

3. LEI Renewal Delivery

For LEI renewals, the delivery timeline is faster:

• Standard Renewal: 1-2 business days
• Auto-Renewal: Processed automatically 30 days before expiry
• Renewal Certificate: Delivered via email with updated expiry date

Your original LEI code remains the same; only the validity period is extended.

4. LEI Transfer Delivery

When transferring your LEI from another provider to IndoGlobal LEI:

• Transfer Approval: 3-5 business days (coordination between old and new LOU)
• Updated Certificate: Delivered within 24 hours of transfer completion
• GLEIF Update: Managing LOU information updated on global database

5. Delivery Confirmation

How to Confirm Delivery:

1. Check Email: Look for email from noreply@indogloballei.com (also check spam/junk folder)
2. Log into Partner Portal: Access Partner Portal → My Applications → View Certificate
3. Verify on GLEIF: Search your LEI on GLEIF Global LEI Index
4. SMS Notification: You'll also receive an SMS alert (if phone number provided)

6. Non-Delivery Issues

If you haven't received your LEI certificate within the estimated timeline:

6.1 Check These First:

• Email spam/junk folder (sometimes our emails are filtered)
• Email whitelist noreply@indogloballei.com and support@indogloballei.com
• Verify the email address you provided is correct
• Check Partner Portal for status updates

6.2 Common Reasons for Delays:

• Incomplete Documents: Missing or unclear documentation (you'll be notified)
• Registry Verification Delays: Government registry systems may be temporarily unavailable
• Additional Information Required: LOU may request clarification on certain details
• Weekends/Holidays: Processing times don't include non-business days
• High Volume: During peak periods, processing may take slightly longer

6.3 What to Do:

7. Redelivery / Resend Certificate

Lost your LEI certificate email or need it resent?

• First Resend: Free of charge
• Subsequent Resends: ₹200 ($3) administrative fee
• Request Method: Email support@indogloballei.com with your LEI code or Application ID
• Processing Time: Within 24 hours

Alternative: Download from Partner Portal anytime, free of charge

8. Physical Certificate (Optional)

While LEI is a digital identifier, we can provide a physical certificate upon request:

• Format: Printed on premium certificate paper with embossed seal
• Delivery Method: Courier (Speed Post, DHL, FedEx)
• Cost: ₹1,500 (domestic India) / $50 (international)
• Shipping Time:
  • Domestic (India): 3-5 business days
  • International: 7-14 business days
• Tracking: Provided via email

To Order: Email certificates@indogloballei.com with your LEI code and shipping address

9. Access to Historical Documents

All your LEI documents are permanently accessible through:

• Partner Portal: Download anytime, even after expiry
• Document Retention: We keep your records for 7 years minimum
• Renewal Certificates: Each renewal generates a new certificate with updated expiry
• Change Logs: History of all LEI data updates available in portal

10. International Delivery

IndoGlobal LEI serves clients worldwide. Digital delivery is the same regardless of location:

• Email Delivery: Instant, to any country
• Portal Access: Available globally 24/7
• GLEIF Database: Accessible worldwide
• Time Zone: All delivery times mentioned are in IST (Indian Standard Time)

11. Delivery During Holidays

Public Holidays: Applications submitted during Indian public holidays will be processed on the next business day.

Non-Business Days:

• Saturdays: Limited processing (emergency requests only)
• Sundays: No processing
• Indian National Holidays: No processing

Urgent Requests: Contact us in advance if you need delivery during/around holidays

12. Delivery Issues & Support

For any delivery-related questions or issues: